SHIPPING POLICY

1. Overview

At RS Retail, we are committed to delivering your refurbished computers, workstations, and medical hardware safely and on time.
This Shipping Policy outlines our shipping methods, timelines, and related terms applicable to all orders placed through our website.

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2. Service Coverage

We currently ship across India through trusted courier and logistics partners.
Delivery to remote or restricted areas may be subject to additional time or charges, depending on the courier’s service availability.

If you require international delivery, please contact us at info@rsretail.co.in
 before placing your order.

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3. Order Processing Time

Orders are processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next working day.

In case of customized orders or bulk purchases, processing time may be extended.

You will receive an email or SMS confirmation once your order has been dispatched.

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4. Estimated Delivery Time

Delivery time depends on your location and the product’s availability:

Region    Estimated Delivery Time
Delhi NCR / Haryana    2–4 business days
Metro Cities (Mumbai, Bengaluru, Chennai, Hyderabad, Kolkata)    3–6 business days
Other Tier 2 & 3 Cities    5–9 business days
Remote / North-East / J&K    7–12 business days

Please note: Delivery timelines are estimates and may vary due to courier delays, weather, or other unforeseen circumstances.

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5. Shipping Charges

Free shipping may be offered on selected products or during promotional periods.

For other products, shipping charges will be calculated and displayed at checkout before payment.

Any additional handling or logistics fees (for heavy or fragile items) will be communicated in advance.

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6. Packaging and Handling

We take utmost care in packaging all refurbished equipment to prevent damage during transit.

Each item is securely packed with protective material and labeling.

Sensitive medical hardware is shockproof packed with anti-static protection.

All shipments include an invoice and, where applicable, warranty details.

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7. Tracking Your Order

Once your order is dispatched, you will receive a tracking ID via email or SMS.
You can track your order directly on the courier partner’s website using this tracking number.

If you face issues tracking your shipment, please email us at info@rsretail.co.in
 

8. Delays and Exceptions

While we strive for on-time delivery, delays can occur due to:

Incorrect or incomplete delivery address

Courier or transport delays

Force majeure events (natural disasters, strikes, lockdowns, etc.)

RS Retail shall not be liable for delays beyond our control. We will, however, make every effort to assist in resolving courier-related issues promptly.

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9. Damage or Missing Items

If your package arrives damaged, tampered, or with missing items, please:

Take clear photos of the package and product immediately upon receipt.

Contact our support team within 48 hours of delivery.

Do not discard packaging materials until the issue is resolved.

We will investigate and arrange for replacement or resolution as per our Return & Refund Policy.

 

10. Ownership and Risk

Ownership of products transfers to you once the order is shipped.
However, risk of damage or loss during transit remains with RS Retail until delivery is confirmed.

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11. Change of Shipping Address

You can request a change in shipping address before your order is dispatched by contacting our support team.
Once shipped, address changes cannot be made

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12. Contact Us
If you have any questions or concerns about these shipping policy, please contact us:
RS Retail
Email: info@rsretail.co.in
Phone: +91-8700034174
Address: New Delhi, India